Shipping policy
Welcome to Starry Ferry Books & Gifts ("we," "us," or "our"). We are excited to bring you a delightful shopping experience for your literary treasures. Please read our shipping policy to understand the details of our shipping process.
1. Processing Time: We strive to process and ship orders as promptly as possible. Orders are typically processed within 2 - 3 business days. Please note that processing times may vary during peak seasons or promotions.
2. Shipping Methods: We offer a variety of shipping options to cater to your preferences. You can choose from standard shipping, expedited shipping, and more. Shipping rates and delivery times will vary based on your selected method and destination.
3. Delivery Time: Delivery times vary based on your location and selected shipping method. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances, such as weather delays or carrier issues, may affect delivery times.
4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and receive real-time updates on its status.
5. Shipping Restrictions: Currently, we offer shipping within United States, United Kingdom, Canada, Australia or New Zealand. If your location is outside these areas, please contact our customer service team to explore alternative shipping options.
6. International Shipping: For international orders, please be aware that customs duties, taxes, or fees may apply, depending on your country's regulations. Any additional charges are the responsibility of the recipient.
7. Address Accuracy: Please ensure your shipping address is accurate and complete to prevent delays or delivery issues. We are not responsible for orders shipped to incorrectly provided addresses.
8. Order Tracking: If you have any questions or concerns about your order's tracking information, please reach out to our customer service team at StarryFerryBooks@gmail.com
9. Shipping Fees: Shipping fees are calculated based on your selected shipping method and destination. Shipping costs will be displayed during the checkout process.
We are dedicated to delivering your cherished books and gifts in a timely and secure manner. If you have any further questions or need assistance, please don't hesitate to contact us. Your satisfaction is our priority!
Last updated: August 9, 2023